Returns & refunds
Last updated 18 September 2026
You have 14 days from delivery to change your mind. This is also your 14-day right of withdrawal under EU consumer law.
What can be returned
Any balaclava that is unworn, unwashed, and in its original packaging. For hygiene reasons we cannot accept worn face coverings unless they are faulty.
How to return
- Email hello@clavakit.store with your order number and the reason. We reply within one business day with a return number and address.
- Post the item with the return number inside. Use a tracked service and keep the receipt.
- Once it arrives and is checked (within 5 business days), we refund the product price to your original payment method. Banks take 3–10 days to show it.
Who pays the return postage
You do, unless the item arrived damaged, defective, or different from what you ordered. In those cases send a photo and we refund or reship at our cost — no need to send the item back first.
Exchanges
Order the print you want and return the other one; that is faster than an exchange for both of us.
Refund amounts
We refund the price you paid for the item. Original shipping fees are refunded only when the whole order is returned within the 14-day withdrawal period or when the return is our fault.
Returns address
We send the return address together with your return number. Always email first — parcels without a return number are delayed.
EU model withdrawal form
You may use this text: “I hereby give notice that I withdraw from my contract of sale of the following goods: [item], ordered on [date], received on [date]. Name, address, date.” Send it to hello@clavakit.store.